At ANZ Freight Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you interact with our business and visit our website at www.anzfreightservices.com.au.

1. Who We Are

ANZ Freight Services is a family-owned Roll-On Roll-Off (RORO) freight shipping company operating between Australia and New Zealand. We are committed to handling your data responsibly and in accordance with Australian privacy laws.

2. Information We Collect

We may collect the following types of information:

• Personal details: Name, phone number, email address, shipping/delivery address
• Cargo-related information: Vehicle or freight specifications for quotes and transport
• Payment information: Only when required for invoicing (processed securely via third-party gateways)
• Website usage data: IP address, browser type, pages visited, and other technical data collected via cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

• Provide freight quotes and arrange bookings
• Communicate with you about your shipment
• Fulfil customs and legal requirements
• Improve our services and website functionality
• Respond to enquiries and provide customer support

We do not sell, rent or trade your personal information to any third parties.

4. Sharing Your Information

We may share your data with:

• Freight forwarding agents and customs brokers to facilitate delivery
• Logistics partners for door-to-door services
• IT and hosting providers who manage our website infrastructure
• Legal authorities when required to comply with customs or regulatory obligations

All third-party partners are required to handle your data securely and only for the purpose it was shared.

5. Cookies and Tracking

Our website uses cookies and basic analytics (e.g. Google Analytics) to:

• Understand user behaviour and improve site performance
• Remember preferences during your visit
• Secure forms and protect against spam

You can disable cookies in your browser settings, though some site functions may be limited.

6. Data Security

We take reasonable steps to protect your data from misuse, interference, loss and unauthorised access. Your data is stored on secure servers, and access is limited to authorised personnel only.

7. Accessing or Updating Your Information

You have the right to:

• Request access to the personal data we hold about you
• Correct or update your details
• Request deletion of your personal information (subject to legal retention requirements)

To make a request, please contact us using the details below.

8. External Links

Our website may contain links to third-party sites (e.g. YouTube, customs resources). We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us via our contact form.